Winter Season 2024

Payment Policy for Winter 2024

BOOKINGS INSIDE 30 DAYS OF ARRIVAL:  Full payment required (non-refundable) – PAYMENT REQUIRED WITHIN 48 HOURS OF BOOKING DATE.

BOOKINGS OUTSIDE 30 DAYS OF ARRIVAL: A 50% deposit payment required at the time of your booking.   The balance is due 30 days prior to arrival.

BREAKFAST INCLUDED. The room rates include full hot & continental breakfast.

Cancellation Policy for Winter 2024

CANCELLATIONS WITHIN 30 DAYS OF ARRIVAL ARE NON-REFUNDABLE.

CANCELLATIONS OUTSIDE OF 30 DAYS OF ARRIVAL:  Free cancellation permitted up to 31 days prior to arrival, where the deposit will be refunded, less a 15% administration fee.

 

 

Three Peaks Challenge Event 2024

  • BOOKINGS INSIDE 30 DAYS OF ARRIVAL: Full payment required (non-refundable) – payment required within 48 hours of booking date.
  • FINAL PAYMENT REQUIRED 30 DAYS PRIOR TO ARRIVAL DATE.   Remaining balance required at 30 prior to arrival.
  • BOOKINGS OUTSIDE 30 DAYS OF ARRIVAL: 50% deposit is required at the time of booking.  If cancelled before 30 days prior to arrival, 50% deposit is non-refundable.
  • BREAKFAST INCLUDED. The room rates include full hot & continental breakfast.

*Please note for Three Peaks 2024 we will not be offering daily servicing & our restaurant & bar will not be open for lunch or dinner*

Minimum night stay for Winter 2024 – 5 nights
Minimum night stay for Three Peaks 2024 – 3 nights

 

CREDIT CARD PAYMENTS:

We accept VISA and MASTERCARDS cards with a 1.5% surcharge.

DIRECT DEBIT PAYMENTS:

  • Name:   Traverse Alpine Operations Pty Ltd
  • BSB:       182-222
  • Acc:        304471196

Reference: (eg. jones553523sept) – booking surname, res # and date of arrival.

Astra does not guarantee specific rooms allocations for bookings; however, we can take requests and will endeavour to place you in your desired room.

  • Check-in Time: 2:00pm
  • Check-out Time: 10:00am

 

Betty’s Place – How your donation can help

Astra Falls Creek is proud to be supporting this wonderful women’s refuge, located in Albury.  Betty’s Place provides accommodation for women and their children, who are homeless, at risk of homelessness or escaping family and domestic violence.  As part of our initiative, $5.00 will be automatically added to your guest account.  Your donation is greatly appreciated and will help those most vulnerable in our community get the support and assistance they need.  Should you wish to have this charge removed, then please contact reception to request this.

 

Astra Day Spa

Cancellation Policy

Appointment changes or cancellations made within 24 hours of the treatment time will be subject to a 50% cancellation fee. Group cancellations are subject to policies as noted in the individual group contracts.

Arrival To Appointments

Please arrive 10 mins prior to your appointment unless you would like to use our spa facilities. Late arrival will result in reduced time on your service.